Terms and conditions
Effective date: 14 August 2025
Welcome to Gill Gray Counselling (“we,” “our,” or “us”). By accessing or using our website at gillgraycounselling.co.nz (the “Site”), or engaging in counselling services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use our Site or services.
1. Use of the Site and Services
You must be at least 18 years old or have parental/guardian consent to use our Site or counselling services.
For clients under 18, parental/guardian consent is required unless accessing Gumboot Friday, Aoake te Rā, or ACC independently within their funding guidelines.
You agree to use the Site for lawful purposes only and in a way that does not infringe on the rights of others or restrict their use of the Site.
We may suspend or terminate your access if you violate these Terms.
2. Counselling Services
Services include individual counselling, couples counselling, grief and loss support, trauma support, supervision, and specialist services such as tapping and reflective practice.
Some services may be funded through Gumboot Friday, Aoake te Rā, ACC, or Intellect. Funding eligibility and processes will be explained at the time of booking.
3. Confidentiality (NEW)
All counselling sessions are confidential, except where there is risk of harm to self or others, child protection concerns, or if disclosure is required by law.
Information may also be shared (with identifying details removed) for the purpose of professional supervision.
4. AI-Assisted Note Taking
With your consent, sessions may use AI-assisted transcription tools to support accurate note-taking.
These tools are encrypted, not shared with third parties, and used solely for clinical purposes.
You may opt out of this at any time.
5. Intellectual Property
All content on the Site, including text, graphics, logos, images, videos, and software, is owned by or licensed to us and is protected by copyright, trademark, and other laws.
You may not reproduce, distribute, or create derivative works without our written permission.
6. Purchases and Payments
All prices are listed in NZD unless stated otherwise.
Payment must be made in full before services are provided, unless funded by Gumboot Friday, Aoake te Rā, ACC, or Intellect.
We reserve the right to refuse or cancel any booking.
7. Cancellations
If you need to cancel or reschedule, please give at least 24 hours’ notice.
Late cancellations or missed sessions may be charged at the full session rate unless due to illness or emergency.
Funded sessions (Gumboot Friday, Aoake te Rā, ACC, Intellect) may have their own cancellation requirements which will be explained at the start of therapy.
8. Disclaimers
The Site is provided “as is” without warranties of any kind.
We do not guarantee that the Site will be uninterrupted, secure, or error-free.
9. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or services.
Our total liability for any claim will not exceed the amount you paid us (if any) in the 12 months preceding the claim.
10. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for their content or practices.
11. Privacy
Your use of the Site and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
12. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date.
Continued use of the Site or services after changes means you accept the revised Terms.
13. Governing Law
These Terms are governed by the laws of New Zealand, and you submit to the exclusive jurisdiction of its courts.
14. Contact Us
If you have any questions about these Terms, please contact us at:
gill@gillgraycounselling.co.nz